Are you selling roofs or are you selling security?
People are not rational.
This is one of the best lessons you’ll ever learn.
No matter how intelligent one is a person will make a decision based on emotional reasons.
Now, I am not saying all decisions are emotional but the bigs ones are.
Small daily decisions are usually made with logic.
The same is true with roofing.
When a homeowner decides to replace the roof on their home they are making an emotional decision.
Investing tens of thousands of dollars is not easy for some people.
As a roofer you are not selling roofs, you are selling security and peace of mind.
If you focus on the emotional reasons why someone would choose to replace their roof your conversions will skyrocket.
Sell with emotion and close with logic.
If your sale is all emotion then you run the risk of getting buyer’s remorse.
What is buyer’s remorse?
It’s the sense of regret after having made a purchase.
You have to use logic in your presentations in order for them to justify their purchase in their minds.
An exercise you should try is to write out all the emotional reasons why someone buys a roof.
If your marketing message focuses on providing content that addresses the buyer’s biggest objections then selling would become easier.
Marketing is supposed to make selling superfluous.
For the contractors that actually use marketing, their marketing tends to focus on the low hanging fruit.
These people are at the top of the buying cycle. They usually have a problem with their roof and they need someone to fix it.
This is the strategy that I would recommend that most contractors follow but this is only one piece of the entire market.
According to Chet Holmes, only 3% of the market is looking to buy your product/service.
This is a good video showcases Chet Holmes “Buying Pyramid” where each person is in the buying cycle:
The buying Pyramid breaks down the prospects into 5 stages of the buying cycle:
It would be a mistake if your marketing only focuses on the 3% of people that are ready to buy. You are ignoring the majority of the market
If you spend some of your time marketing to the 6-7% and to the 30% who are not thinking about it right now it gives you a first mover advantage.
“In marketing strategy, the first-mover advantage (FMA) is the advantage gained by the initial (“first-moving”) significant occupant of a market segment. … A market participant has the first-mover advantage if it is the first entrant and gains a competitive advantage through control of resources.
Let’s face it most people never think about their roofs unless there is a problem. However, if you promote your services then they might start thinking about replacing their roof.
By promoting your message across as many channels as you can you’ll be top of mind and when the time comes to repair or replace their roof they will call you first.”
People are not rational.
They buy because of emotional reasons. Your marketing & selling should focus on the emotional reasons why someone buys a roof.
If your message focuses on things like security and peace of mind you’ll see higher conversion rates.